Privacy statement

Information we collect

We collect personal information as part of our service provision. In most cases, the personal data we process is provided directly by you, for example through our website, during email exchanges and phone conversations, or at meetings and events. In other cases, we may obtain your personal data from third parties with whom we work, such as your employer.

The personal data we collect depends on the exact services and circumstances but, most often, we may collect the following types of personal information:

• Contact information such as name, postal address, email address and telephone number
• Information about your activities on our website
• Other information you may actively provide to us by emails, through surveys, over the phone or in person

How we use your information

We may use the collected information to be able to:

• Respond to your inquiries
• Provide and enhance our services
• Process payments
• Send newsletters and information about our services, activities and opportunities.
• Communicate about, and administer participation in, events, surveys, market research, etc.
• Comply with and enforce applicable legal requirements, and contractual obligations

In some cases, we may wish to process your information for purposes other than those mentioned above. If this is the case, we will provide you with specific information at or before the time your data is collected.

Information collected by automated means

When you interact with us through a digital channel, we may automatically collect certain information such as cookies and web server logs. We use this information to (i) personalise your experience on our websites; (ii) deliver content that is relevant to your interests; and (iii) manage our websites and other aspects of our operations. 

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our websites. Where required by applicable law, we will obtain your consent before collecting information through cookies or similar automated technologies.

Providers of third-party apps, tools, widgets and plug-ins on our websites, such as social media sharing tools and web analytics services, may also collect information about your interactions with these features through automated means. This information is collected directly by the relevant third-party providers of the features and is subject to their own privacy policies or notices. To the extent permitted by applicable law, NWP is not responsible for privacy or information practices of these third parties.

Information we share

We do not disclose personal information we collect about you, except as described in this Privacy Statement or in separate notices provided in connection with particular activities. We may share personal information with third parties who perform services on our behalf based on our instructions. We do not authorise these parties to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. 

In addition, we may disclose information about you (i) if we are required to do so by law or legal process; (ii) to law enforcement authorities or other government officials in response toa lawful disclosure request; and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation into suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation).

Retention period

We do not store personal data for longer than necessary for the purposes for which they were obtained. Certain data may be retained for a longer period to comply with legal retention obligations, such as tax retention requirements.

Your rights and choices

We offer you certain choices regarding the personal information we collect about you and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, exercise your rights or submit a request, please contact us via the contact form.

To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or ask us to correct, amend, delete or block the information by contacting us as indicated below. Where provided by law, you may withdraw any consent you previously provided to us or object at any time, on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.

How we protect personal information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

Questions

If you have any questions or comments about this Privacy Statement, would like to exercise your rights or would like us to update information we have about you or your preferences, please contact us via the contact form.